4. I did not ask them to quantify their target ROI
5. I did not co-create quantified targets for the 14 key lead indicators of learning ROI
Learners complete pre-work
Learners stay engaged
Learners complete learning
Learners complete feedback
Learners find the learning environment helpful
Learners find the trainer effective
Learners find the learning relevant
Learners find that their knowledge increased
Learners find the learning impactful
Learners find the learning actionable
Learners find the learning recommendable
Learners pass exam to validate their learning
Learners change their behaviors and habits by applying the learning
Learners make a visible, measurable business impact by applying the learning
6. I did not help us visualize our targets for lead and lag indicators using an approach similar to the one below
Targets for Lead Indicators of Learning ROI
7. I did not ask my client, executives, managers and students – ‘What might get in our way?’ of effectively implementing this approach to achieve our ROI target
8. I did not ask them – ‘How might we overcome these impediments?’
9. I did not get their buy-in to measure every step of the way
10. I did not get their buy-in to review the actuals, compare against targets, learn and course correct every step of the way
11. I did not manage the 14 lead indicators of ROI like an ROI funnel the way a disciplined sales force manages their sales funnel…
The Learning ROI Funnel
12. I did not facilitate regular, frequent ROI reviews to help us inspect and adapt the ROI of learning
OK, so this is only 12 reasons. And I promised 13. So maybe I lied.
Or if you include each of the 14 indicators as a reason, then I under-promised and over-delivered and gave you 26!
How do you manage the ROI of your Agile Training?
If you want to learn more about how we learned from our mistakes and course corrected, check out these resources…
7 Reasons Value Dies In “Transformation"
How to Stop Wasting Your Agile “Transformation” Budget…
Comments