Do you know anyone in a management role who is frustrated with a person, team or department because they never speaks up...? Especially when things are not going well or they have information that could help avoid a problem?
Usually, people speak up in private, or in small groups where they feel safe, but never in front of the people who can actually take action to make things better.
This drives management even more crazy. Typical management responses include 2 common mistakes that make things worse. But there is a very simple approach that management could try instead. It involves asking one single powerful question that can make things better.
Watch this video to learn about the mistakes and one alternative to avoid them.